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We are an registered business with the relevant government agencies and having activities (SSIC Code: 85491 & 70204) in Coporate Training Services and Motivational Course Providers and Human Resource Consultancy Services.
Executive Summary
Our Strengths:
Industrial
/ Corporate Experience / Academic Background
(Management Representative, Trainer
& Consultant)
Patrick’s industrial and corporate work experience both in
Audit, Training, HR Generalist as HR Manager, Operations to Survey, Executive
Search and to setting up a HR Practice Consulting Firm with business activities
in Corporate Training & HR Consultancy Services and including conducting
survey for hotel, F & B Group of Outlets, research study for a leading
Australia University and training research project provide the opportunities to
apply the full spectrum of his academic background.
Also, he had experience in the various work processes like
recruitment, selection, interviewing, HR management, research, training (audit
training, customer service, telephone skills, etc.) developing, auditing
processes, etc. which gave him much exposure both at the corporate &
practices area and in working with other business associates and school has
enhanced his understanding & knowledge to apply to cross-borders
organizational & clients issues.
Special
Report on Career Milestones and Corporate
Achievements:
General
Received the Gold Badge
(Passed 1st attempt only for all 7 units with leading institution)
Spearheaded the HR Consultant Practice Company
Conducted training on Hospitality Customer Service, HRIS, Others: OJE, SOP,
OJT. Good Ratings 10/10 (Service Crews; Waiters, Waitress, Chef, Cooks,
Managers, Exec, Supervisors, PMET, etc.)
Completed the bizSAFE & received the bizSAFE 3 status
Some
of the Workplaces & Industrial Projects undertaken:
1. Top 3 International PA Firms
2. Banks, Property
3. Hotels, F & B Group of Outlets
4. Engineering, Manufacturing, Futures
5. Trading, Plantation, Constructions
6. Freight Forwarders, Paper Pulps, Zoo, etc.
HR
Areas:
Recruitment, Selection,
Interviewing & Short-listing: understand the job
requirements, job matching, interviewing, selection, short-listing of
candidates. Specialize in medical clinics, tourism hotel, F & B, lawyers,
and others.
Counselling: Work counselling behaviour for
Hotel, F & B Groups of Outlets, etc.
People Development: Identify
training needs, curriculum
planning, design, develop & deliver training, OJT to hotels, F & B
Group of Outlets: service crews, waiters, waitresses, cooks, managers,
supervisors, chefs , executives, etc., and received 10/10 good ratings from
trainees.
Industrial Relations: Hotel Union
Matters, Staff Dismissal, Collective
Agreement, etc.
Benchmarking & Survey: Industrial Visit
on Service Standards &
HR Best Practices with 5 Stars Hotels, etc.
Hospitality Market Knowledge: He talks on the
Integrated Resort
represents opportunities in the hospitality trade & industries and also
lack of hotel staff & hotel management. This poses challenges to the HR in
the areas of staff retention, recruitment, training including succession
planning.
Birth of HR Practice: Started Competency
Training & Consulting with two business activities: Corporate Training
& Motivational Course Providers and Human Resource Consultancy Services
Others
Generalist HR Managerial Role, Auditor:
Handled ¼ million HR/Fin project – Leading International
Offshore Bank, etc.
Biggest executive search placement – GM Position of Leading Hotel of
more than$13k.
Recognition for write ups – change management
HRIS proposal, implementation, monitoring, training for 180
staff
ISO. Including successfully set-up HR Department (Work
culture, training culture, systems,
etc.)
Article: Recognized
for
write-up on
educating HR Professional & Students on change management
in real life Merger & Acquisition scenario. HR Professional Institute in
Australia appreciated the value of the Article, in ‘Successful Change Require
HR Skills’ and posted on their professional website since 2004 - 2007
Relevant Academic Field:
Obtained a recognised International Degree with premium university in Australia, ISO Accredited and University of Year award etc.
Obtained ACTA with the most leading institution
Relevant Modules:
Bachelor Degree: HR Practice & Marketing Majors (Double Majors)
HRM Practice & Marketing:
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HRM Practice |
Marketing |
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1st Major Modules:
1.Introduction to HRM
2. Employment & Industrial Relations
3. HR Practice & Research
4. Occupational Health & Safety
5. Organization Change & Development
6. Workplace Industrial Relations
7. HR Development
8. Employment Process, Staffing, Compensation
Core Units/Foundations:
1. Intro to Accounting
2. Organization Behaviour & Management
3. Intro to Computing
4. Data Analysis
5. Communications
6. Intro to Law
7. Business Econs
8.AAP
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2nd Major Modules:
1. Intro to Marketing
2. Consumer Behavioiur
3. Marketing Strategy
4. Promotion Management
5. Franchising
6. Market Research Methods
7. Market Research Project
8. Marketing Channels
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Copyright Nov 2011 © Patrick Lau Suan Boon, COMPETENCY TRAINING & CONSULTING. All Rights
Reserved
Where can you find us?
Our registered office address is at:
Moonstone View #05-05
31 Moonstone Lane
Singapore 328496
Tel: 96818113
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